Frequently
Asked Questions (FAQs)

To become a PSW on our platform, you will typically need to upload copies of your PSW certificate, current background check, driver's license, and proof of vehicle insurance.

Approval typically takes between 1-3 business days, depending on document verification. You will be notified via email once your profile is active.

Yes, you have full control and can choose to accept or decline any trip requests sent to you.

Please attempt to contact the client. If they are more than 15 minutes late, you may cancel the trip with a nominal fee applied.

Payments are processed weekly and deposited directly into your designated bank account.

Prioritize safety. Contact emergency services (911) first, and then immediately notify our support line with the details.

Depending on the cancellation window, you may still receive a portion of the fare as a cancellation fee.

You can report issues directly through the app's 'Report Issue' feature, or contact our dedicated support team via phone or email.

You will be charged once the trip is successfully completed. A pre-authorization hold may be placed on your card when you book.

Refund eligibility depends on our cancellation policy and the timing of your cancellation. Please review the terms of service for details.

We track all our PSWs. If your ride is delayed, you will be notified via the app. You can contact support for assistance.

Your PSW's profile photo, name, and vehicle details (make, model, license plate) will be displayed in the app before they arrive.

All PSWs undergo rigorous background checks and continuous monitoring. We offer in-app safety features including trip sharing and 24/7 support.

Contact 911 immediately. Our PSWs are trained to handle emergencies, but your safety is paramount.

You can reach our support team 24/7 via the in-app chat feature or by calling the dedicated support number listed in the help section.

Please use the 'Report Issue' option after the trip or contact support directly with the PSW's name and trip details.

Documents are only required for our PSW partners. Clients only need a valid payment method.

The client sign-up process is instant. For service partners, see the 'About PSW' section.

Clients select their desired service level when booking, which dictates the type of assistance they receive.

As a client, you can extend your booking time through the app if you are running late, or contact your PSW directly.

Clients pay via the app before or after the service, depending on the chosen payment method.

Contact 911 immediately. Your assigned PSW will also follow emergency protocols.

Client cancellations are subject to our refund policy, which is based on the time remaining before the scheduled service.

PSWs should use the in-app reporting tool. Clients should use the customer support contact methods.